Shipping within Europe will take between 3-5 business days. Outside of Europe it will take 5-8 business days.

You have the right to refund the product within 14 days once received. All packaging still in good condition.

Want to ask something? Or just want to say hi? Contact us on info@jouz.studio and we will respond as soon as possible!

Q: Do you ship international?

- Yes, we do.

Q: What if I’m not happy with my purchase?

- You have the right to refund the product within 14 days once received. All packaging still in good condition.

Q: When can I expect my order to arrive?

- Shipping within Europe will take between 3-5 business days.

- Outside of Europe it will take 5-8 business days.

- If there is any delay, we will let it know through the mail or the socials!

Q: Did my order go through?

- Once you submit your order, you will get a conformation in your inbox. Also, check your spam to be sure!

Q: How can I track the status of my order?

- Once the order has been shipped, you will get a tracking code. On our site we offer an order tracking page.

Q: How can I get in touch with you if I need help?

- Message us on instagram or at info@jouz.studio

Q: What should I do if my item is damaged or defective?

- Send us proof of the damaged product and return the packaging (only when its damaged by the shipping people or us)