FAQ

Can I return a pre-order item?

A: No, pre-orders are final and cannot be returned or refunded.

B: For regular orders:

Our returns guarantee entitles you to return the product for any reason within 14 days after receiving it.

When will my pre-order ship?

A: Pre-orders are expected to ship within 2 weeks after purchase.

B: Normal orders are expected to ship between 2-4 business days after purchase. 

 

How long does it take to process my order?

A: Regular orders are typically processed within 1-2 business days. You'll receive a confirmation email once your order has been shipped.

B: For Pre-orders:
Pre-orders have a longer processing time. They are typically processed and shipped within 2 weeks after purchase. We will send you a confirmation email with tracking details once your pre-order has been shipped.

Can I cancel my pre-order?

A: Pre-orders are final and cannot be canceled or refunded once placed.

B: You can cancel the normal order as soon as possible.

 

What is a pre-order?

A: A pre-order allows you to purchase an item before it is officially released. Pre-order items have an estimated shipping date, which is noted on the product page.

 

How do I know what size to order?

A: Please refer to our size guide on the product page to ensure you select the correct size. If you're unsure, feel free to contact us for assistance.

 

How should I care for my product?

A: Care instructions are included on the product page. We recommend following these guidelines to ensure the longevity of your purchase.